Returns & Exchanges
At SHQ Boardsports, we want to ensure you are completely satisfied with your gear, which is why we offer a 30-day return policy for unused items in their original packaging. Whether it is a wetsuit fit or a hardware exchange, our goal is to get you back on the water as quickly as possible.
Initiate Your Return
Contact our customer support team via email with your order number and the reason for your return to receive a Return Authorization number.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all tags are attached and the product is in brand-new, resaleable condition.
Ship It Back
Affix the provided return label or ship the package to our Melbourne warehouse using a tracked courier service to ensure safe delivery.
Inspection and Refund
Once our technicians inspect the gear, we will process your refund or store credit within 3-5 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing