Frequently Asked Questions
Everything you need to know before hitting the water or the pavement.
What are the shipping costs for oversized items like surfboards and windsurf rigs?
Oversized items are shipped via specialized couriers. Rates are calculated at checkout based on your delivery location, or you can select 'In-Store Pickup' at our Sandringham location for free.
Do you offer professional equipment setup and advice?
Absolutely. Our team consists of active riders who can help you tune your foil, rig your sail, or wax your board. Visit us in-store for expert hardware assembly and personalized gear recommendations.
What is your return policy on technical hardware?
We accept returns on unused items in their original packaging within 30 days of purchase. Please note that for safety reasons, technical hardware that has been used in the water cannot be returned unless faulty.
How do I know which board size is right for my skill level?
Each product page includes a size guide based on rider weight and experience. If you are still unsure, contact our support team for a consultation to ensure you get the best performance for your progression.
Do you offer international shipping for SHQ gear?
Currently, we ship throughout Australia and New Zealand. For other international destinations, please contact us for a custom freight quote before placing your order.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and interest-free finance options like Afterpay and ZipPay to help you get on the water sooner.